Policies & FAQ

Lead Time
Quotes
Payment
Purchase Orders
Financing
Volume Orders
International Orders
Build Process
Location
Vendors
Pricing
Shipping
Returns
Warranty
Support
About Us

Lead Time

Typical lead times based on order size:
1 to 3 workstations → order will ship in 1-2 weeks
Up to 10 workstations → order will ship in 1-3 weeks
Up to 50 workstations → order will ship in 3-6 weeks

Lead times may vary due to inventory and current supply chain issues.

If time is of the essence, email us at sales@ibuildmacs.com with a configuration ID or quote ID for a specific lead time. We also offer FedEx Overnight and expedited LTL shipments for rush orders.

Quotes

You can create a formal quote using our automated quote creation tool. Create your Mac Pro configurations. Add them to the cart. At the Cart page, select ‘Create Quote’.

Quotes are valid for 14 days due to price volatility.

If your quote has expired, contact us at sales@ibuildmacs.com for a quote extension.

If you would like to process payment for an existing quote,

Visit iBuildMacs.com
Select the ‘Load Quote / Config’ link on the top left.
Enter the Quote ID to view the quote.
Select ‘Load Quote into Cart’ to checkout.
At the Cart page, select your payment method to complete the checkout process.

Payment

We accept multiple payment methods for your convenience.

Credit / Debit Card – Our payment processor is Square, the most reputable in the industry, so rest assured your credit card information will remain secure.

PayPal – If you have a PayPal account with stored payment methods, select PayPal to login to your PayPal account.

ACH – We offer a 3% discount on the order total for ACH payments. We accept ACH payments from domestic business checking accounts only. We recommend the ACH payment method if you have a domestic business checking account and would like to save 3%. ACH payments usually clear in 3 business days.

Wire Transfer – We offer a 3% discount on the order total for bank wire transfer payments. We recommend wire transfers for international orders and higher value pre-payment orders. If you would like to pay with wire transfer - submit your order, then we will email you our wire instructions. Domestic wires usually clear in 1 business day. International wires usually clear in 2 business days.

Purchase Order (PO) – Purchase Orders with NET terms are accepted from US government entities (federal, local, and state) as well as major corporations. Smaller corporations will be granted NET terms on a case-by-case basis. Send your Purchase Order request to sales@ibuildmacs.com.

Purchase Orders

Purchase Orders with NET terms are accepted from US government entities (federal, local, and state) as well as major corporations. Smaller corporations will be granted NET terms on a case-by-case basis. Send your Purchase Order request to sales@ibuildmacs.com.

Send Supplier Registration Forms and W9 requests to sales@ibuildmacs.com.

Financing

We do not offer direct financing. For financing of smaller orders, we recommend the ‘Buy now, Pay later’ program from PayPal. For financing of larger orders, we recommend a few companies catering to business equipment financing. View our Financing page for contacts and more details.

Volume Orders

Pricing – volume orders will ultimately result in a lower cost for us – lower product cost due to distribution discounts and less preparation time due to assembly line efficiency. We will pass on the savings to you. Email us at sales@ibuildmacs.com with your configuration requirements and we’ll create a custom quote.

Lead time – will vary depending on the volume and specific configuration. Send us your configuration ID or quote ID for a specific lead time.

Shipping – volume orders will be professionally palletized with stretch wrap and strapping for safe arrival at your location. If time is of the essence, we can fulfill the order as prepared with multiple partial shipments upon request.

International Orders

International customers are responsible for import duties and taxes. Visit the duty calculator to estimate the import tax in your country. Once the package arrives in your country, FedEx will contact you to collect the fees prior to delivery.

International customers are responsible for warranty repair shipping costs.

Apple Mac Pro power supplies support international voltages. We supply power cords only for North American style wall sockets. Power cords are universal and can be purchased locally for your wall socket. We recommend 16 AWG power cords for the Apple Mac Pro.

Build Process

Apple Mac Pro's are configured-to-order since majority of configurations are unique.

Once you place your order,

A base specification Apple Mac Pro is configured to the specifications you order.
With all the hardware installed, the workstation is stress tested.
System firmware is updated to the latest available.
macOS is installed.
The Mac Pro is power cycled a few times to confirm the system is performing smoothly.
The Mac Pro is securely packaged and shipped your way.

Location

iBuildMacs Inc. is based in Los Angeles, CA – just a few miles from the 101 and 405 intersection near to Sherman Oaks. We do not have a retail store front, but you are welcome to pickup locally at our warehouse if you are based in Los Angeles as well.

Vendors

New Mac Pro's are sourced from Apple authorized partners.

Refurbished Mac Pro's are sourced from post-production companies and other major organizations upgrading to later models.

New components such as Samsung SSDs are sourced from respective authorized distributors and partners.

Refurbished components such as Intel CPUs are sourced from R2 certified electronics refurbishers.

Pricing

Our priority is professionalism, efficiency, and support – before and after the order. Our pricing is competitive, and relative to delivering a quality and reliable product with knowledge and experience to back it.

Our pricing may be higher than sellers on eBay with low overhead, less experience, and a subpar product. Our pricing may be lower than vendors with high marketing budgets. We spend only 3% of our net revenue on marketing because 50% of our business comes from repeat customers.

Our goal is to have competitive pricing relative to our product and service.

COVID note: Supply chain issues have forced many items into backorder. This has resulted in extended lead times from other vendors. Apple currently has a 2-3 month lead time for custom configured Mac Pro's. The constraints led us to 2 options:

Place backorders with distribution, then wait months to receive products. This would allow us to maintain market pricing, but our lead times would be extended similar to other vendors.
Purchase backorder items from 3rd party vendors with stock at a higher cost. This would result in higher pricing for some components, but allow us to retain short lead times.

We opted for the 2nd option. Some components will be above market value because of our goal of delivering Mac Pro's quickly by working around supply chain issues. Scroll up to the ‘Lead Time’ section to view our super short lead times.

Shipping

New Mac Pro's are shipped in original Apple retail packaging. For higher value configurations and international shipments, we double box the Apple packaging for additional security and durability. This will also allow you to store the retail Apple packaging in case there is a need to ship the Mac Pro in the future.

Refurbished Mac Pro's are shipped in double-wall boxes with foam surrounding the entire Mac Pro. We have shipped Apple Mac Pro's to many countries and have packaging down to the science. We will make sure your Mac Pro arrives safely.

Domestic shipping

FedEx Ground:

West Coast: 1-2 business days
Central States: 3-4 business days
East Coast: 4-5 business days

FedEx Overnight is also offered at checkout.

Volume orders will ship palletized with FedEx Freight Priority.

International shipping

FedEx Express International (1-3 business days)
Customs delays (depending on country) may result in delivery within 2-6 business days.
Import taxes / duties are the responsibility of the buyer. Visit the duty calculator to estimate the import tax in your country. Once the package arrives at the FedEx distribution center in your country, FedEx will contact you to collect the fees prior to delivery.

Volume orders will ship palletized with expedited LTL Freight.

Shipping Rates Table – Shipping rates based on the product and your region.

Returns

We offer a 14 day return window, starting the day FedEx shows delivery to your location. Returns will be accepted only if the item is in the original condition, with all accessories and original packaging. A RMA (return merchandise authorization) is required for return. To submit a return request, email us at sales@ibuildmacs.com, with the invoice number, purchase date, and reason for return. We will respond within 1 business day with the next steps.

If your Mac Pro has an issue during the return window and you would like to return, we will supply a prepaid return shipping label. Once we receive the Mac Pro at our location, we will verify everything is as it was shipped, then refund your payment in full.

If you would like to return due to buyer’s remorse, a 15% restocking fee will be deducted from the total and shipping will be the responsibility of the buyer.

If your order has not met your expectations, please contact us. Our goal is to deliver Mac Pro's as configured, with optimal performance for your professional applications. We will do our best to resolve any issue, efficiently.

Warranty

New Mac Pro's carry a 1 year warranty.

Refurbished (current generation) 2019 Mac Pro's carry a 6 month warranty.

Refurbished (previous generation) 2013 and 2010 Mac Pro's carry a 3 month warranty.

All Mac Pro's are thoroughly stress tested prior to shipment. Based on statistics over the last 5 years, 0.6% of Mac Pro's have a hardware related issue during the warranty period…pretty rare.

Warranty claims are a priority and resolved efficiently. First, our technician will troubleshoot the issue with you via phone, email, or remote desktop at your convenience. If faulty hardware is found, our goal will be to minimize your downtime. If the component is easy to replace (such as a drive, memory module, or graphics card), we will ship you the replacement component with installation instructions. Once resolved, we will email you a prepaid shipping label to ship us the original component. If the component requires a technician for replacement, we will either 1) arrange a 3rd party servicing company to replace the component at your location, or 2) cover round-trip shipping of the Mac Pro to our location.

We support our Mac Pro's after the warranty period. Scroll to ‘Support’ section.

Support

Whether you are within or outside of your warranty period, we want your Mac Pro to be an effective tool for your business. We offer phone, email, and remote desktop support. Our technicians have years of experience troubleshooting Apple Mac Pro Workstations, so we will be able to quickly diagnose and resolve any issue to minimize your downtime.

If your Mac Pro is within the warranty period and we diagnose faulty hardware, we will cover the replacement cost under warranty. See the ‘Warranty’ section for details. If your Mac Pro is no longer under warranty, we will help troubleshoot the problem, then offer you the replacement component at cost, or help you locate the correct replacement component if we do not have stock, and even provide installation instructions.

About Us

iBuildMacs Inc. is an independent distribution channel and is not associated with Apple Inc. iBuildMacs Inc. specializes in customizing Mac Pro's optimized for professional software applications, and specific workflows and environments.

2014 – iBuildMacs.com was launched.

2015 – iBuildMacs Inc. was formed as a S corporation. Company #C3785011. DUNS #087824294.

Since our origination in 2014, we have shipped 3000+ Mac Pro's. (January 2022)

Lead Time
Typical lead times based on order size:
1 to 3 workstations → order will ship in 1-2 weeks
Up to 10 workstations → order will ship in 1-3 weeks
Up to 50 workstations → order will ship in 3-6 weeks
Lead times may vary due to inventory and current supply chain issues.
If time is of the essence, email us at sales@ibuildmacs.com with a configuration ID or quote ID for a specific lead time. We also offer FedEx Overnight and expedited LTL shipments for rush orders.
Quotes
You can create a formal quote using our automated quote creation tool. Create your Mac Pro configurations. Add them to the cart. At the Cart page, select ‘Create Quote’.
Quotes are valid for 14 days due to price volatility.
If your quote has expired, contact us at sales@ibuildmacs.com for a quote extension.
If you would like to process payment for an existing quote,
1. Visit iBuildMacs.com
2. Select the ‘Load Quote / Config’ link on the top left.
3. Enter the Quote ID to view the quote.
4. Select ‘Load Quote into Cart’ to checkout.
5. At the Cart page, select your payment method to complete the checkout process.
Payment
We accept multiple payment methods for your convenience.
Credit / Debit Card – Our payment processor is Square, the most reputable in the industry, so rest assured your credit card information will remain secure.
PayPal – If you have a PayPal account with stored payment methods, select PayPal to login to your PayPal account.
ACH – We offer a 3% discount on the order total for ACH payments. We accept ACH payments from domestic business checking accounts only. We recommend the ACH payment method if you have a domestic business checking account and would like to save 3%. ACH payments usually clear in 3 business days.
Wire Transfer – We offer a 3% discount on the order total for bank wire transfer payments. We recommend wire transfers for international orders and higher value pre-payment orders. If you would like to pay with wire transfer - submit your order, then we will email you our wire instructions. Domestic wires usually clear in 1 business day. International wires usually clear in 2 business days.
Purchase Order (PO) – Purchase Orders with NET terms are accepted from US government entities (federal, local, and state) as well as major corporations. Smaller corporations will be granted NET terms on a case-by-case basis. Send your Purchase Order request to sales@ibuildmacs.com.
Contact us if you are having an issue submitting payment.
Purchase Orders
Purchase Orders with NET terms are accepted from US government entities (federal, local, and state) as well as major corporations. Smaller corporations will be granted NET terms on a case-by-case basis. Send your Purchase Order request to sales@ibuildmacs.com.
Send Supplier Registration Forms and W9 requests to sales@ibuildmacs.com.
Financing
We do not offer direct financing. For financing of smaller orders, we recommend the ‘Buy now, Pay later’ program from PayPal. For financing of larger orders, we recommend a few companies catering to business equipment financing. View our Financing page for contacts and more details.
Volume Orders
Pricing – volume orders will ultimately result in a lower cost for us – lower product cost due to distribution discounts and less preparation time due to assembly line efficiency. We will pass on the savings to you. Email us at sales@ibuildmacs.com with your configuration requirements and we’ll create a custom quote.
Lead time – will vary depending on the volume and specific configuration. Send us your configuration ID or quote ID for a specific lead time.
Shipping – volume orders will be professionally palletized with stretch wrap and strapping for safe arrival at your location. If time is of the essence, we can fulfill the order as prepared with multiple partial shipments upon request.
International Orders
International customers are responsible for import duties and taxes. Visit the duty calculator to estimate the import tax in your country. Once the package arrives in your country, FedEx will contact you to collect the fees prior to delivery.
International customers are responsible for warranty repair shipping costs.
Apple Mac Pro power supplies support international voltages. We supply power cords only for North American style wall sockets. Power cords are universal and can be purchased locally for your wall socket. We recommend 16 AWG power cords for the Apple Mac Pro.
Build Process
Apple Mac Pro's are configured-to-order since majority of configurations are unique.
Once you place your order,
- A base specification Apple Mac Pro is configured to the specifications you order.
- With all the hardware installed, the workstation is stress tested.
- System firmware is updated to the latest available.
- macOS is installed.
- The Mac Pro is power cycled a few times to confirm the system is performing smoothly.
- The Mac Pro is securely packaged and shipped your way.
Location
iBuildMacs Inc. is based in Los Angeles, CA – just a few miles from the 101 and 405 intersection near to Sherman Oaks. We do not have a retail store front, but you are welcome to pickup locally at our warehouse if you are based in Los Angeles as well.
Vendors
New Mac Pro's are sourced from Apple authorized partners.
Refurbished Mac Pro's are sourced from post-production companies and other major organizations upgrading to later models.
New components such as Samsung SSDs are sourced from respective authorized distributors and partners.
Refurbished components such as Intel CPUs are sourced from R2 certified electronics refurbishers.
Pricing
Our priority is professionalism, efficiency, and support – before and after the order. Our pricing is competitive, and relative to delivering a quality and reliable product with knowledge and experience to back it.
Our pricing may be higher than sellers on eBay with low overhead, less experience, and a subpar product. Our pricing may be lower than vendors with high marketing budgets. We spend only 3% of our net revenue on marketing because 50% of our business comes from repeat customers.
Our goal is to have competitive pricing relative to our product and service.
COVID note: Supply chain issues have forced many items into backorder. This has resulted in extended lead times from other vendors. Apple currently has a 2-3 month lead time for custom configured Mac Pro's. The constraints led us to 2 options:
- Place backorders with distribution, then wait months to receive products. This would allow us to maintain market pricing, but our lead times would be extended similar to other vendors.
- Purchase backorder items from 3rd party vendors with stock at a higher cost. This would result in higher pricing for some components, but allow us to retain short lead times.
We opted for the 2nd option. Some components will be above market value because of our goal of delivering Mac Pro's quickly by working around supply chain issues. Scroll up to the ‘Lead Time’ section to view our super short lead times.
Shipping
New Mac Pro's are shipped in original Apple retail packaging. For higher value configurations and international shipments, we double box the Apple packaging for additional security and durability. This will also allow you to store the retail Apple packaging in case there is a need to ship the Mac Pro in the future.
Refurbished Mac Pro's are shipped in double-wall boxes with foam surrounding the entire Mac Pro. We have shipped Apple Mac Pro's to many countries and have packaging down to the science. We will make sure your Mac Pro arrives safely.
Domestic shipping
FedEx Ground:
- West Coast: 1-2 business days
- Central States: 3-4 business days
- East Coast: 4-5 business days
FedEx Overnight is also offered at checkout.
Volume orders will ship palletized with FedEx Freight Priority.
International shipping
- FedEx Express International (1-3 business days)
- Customs delays (depending on country) may result in delivery within 2-6 business days.
- Import taxes / duties are the responsibility of the buyer. Visit the duty calculator to estimate the import tax in your country. Once the package arrives at the FedEx distribution center in your country, FedEx will contact you to collect the fees prior to delivery.
Volume orders will ship palletized with expedited LTL Freight.
Shipping Rates Table – Shipping rates based on the product and your region.
Returns
We offer a 14 day return window, starting the day FedEx shows delivery to your location. Returns will be accepted only if the item is in the original condition, with all accessories and original packaging. A RMA (return merchandise authorization) is required for return. To submit a return request, email us at sales@ibuildmacs.com, with the invoice number, purchase date, and reason for return. We will respond within 1 business day with the next steps.
If your Mac Pro has an issue during the return window and you would like to return, we will supply a prepaid return shipping label. Once we receive the Mac Pro at our location, we will verify everything is as it was shipped, then refund your payment in full.
If you would like to return due to buyer’s remorse, a 15% restocking fee will be deducted from the total and shipping will be the responsibility of the buyer.
If your order has not met your expectations, please contact us. Our goal is to deliver Mac Pro's as configured, with optimal performance for your professional applications. We will do our best to resolve any issue, efficiently.
Warranty
New Mac Pro's carry a 1 year warranty.
Refurbished (current generation) 2019 Mac Pro's carry a 6 month warranty.
Refurbished (previous generation) 2013 and 2010 Mac Pro's carry a 3 month warranty.
All Mac Pro's are thoroughly stress tested prior to shipment. Based on statistics over the last 5 years, 0.6% of Mac Pro's have a hardware related issue during the warranty period…pretty rare.
Warranty claims are a priority and resolved efficiently. First, our technician will troubleshoot the issue with you via phone, email, or remote desktop at your convenience. If faulty hardware is found, our goal will be to minimize your downtime. If the component is easy to replace (such as a drive, memory module, or graphics card), we will ship you the replacement component with installation instructions. Once resolved, we will email you a prepaid shipping label to ship us the original component. If the component requires a technician for replacement, we will either 1) arrange a 3rd party servicing company to replace the component at your location, or 2) cover round-trip shipping of the Mac Pro to our location.
We support our Mac Pro's after the warranty period. Scroll to ‘Support’ section.
Support
Whether you are within or outside of your warranty period, we want your Mac Pro to be an effective tool for your business. We offer phone, email, and remote desktop support. Our technicians have years of experience troubleshooting Apple Mac Pro Workstations, so we will be able to quickly diagnose and resolve any issue to minimize your downtime.
If your Mac Pro is within the warranty period and we diagnose faulty hardware, we will cover the replacement cost under warranty. See the ‘Warranty’ section for details. If your Mac Pro is no longer under warranty, we will help troubleshoot the problem, then offer you the replacement component at cost, or help you locate the correct replacement component if we do not have stock, and even provide installation instructions.
About Us
iBuildMacs Inc. is an independent distribution channel and is not associated with Apple Inc. iBuildMacs Inc. specializes in customizing Mac Pro's optimized for professional software applications, and specific workflows and environments.
2014 – iBuildMacs.com was launched.
2015 – iBuildMacs Inc. was formed as a S corporation. Company #C3785011. DUNS #087824294.
Since our origination in 2014, we have shipped 3000+ Mac Pro's. (January 2022)