Policies

Preparation Time

Majority of units will be ready for local pick up or shipment within 48 hours of receiving your order. If a component ordered is not in stock (rare cases), please allow 4 to 6 business days for pick-up or shipment.

A shipping label will be created within 48 hours of your order. Contact will be made in the case a component is not in stock.

Payment

We accept PayPal and Amazon Pay because of the protection they offer to both the buyer and seller. If you would like to pay with credit or debit card, please select the PayPal payment option on the checkout page and choose 'Guest Checkout' once forwarded to PayPal. If you prefer to avoid PayPal and Amazon, we are able to charge you credit or debit card payment directly as well.

Cash / cashiers check / bank transfer payments receive a 4% discount from the total price.

Paypal and Amazon are extremely strict with their policies for local pick-ups. If you would like to pay via PayPal or Amazon and pick-up locally, the following applies:

These merchants normally use tracking information as proof of item receipt. Since that information will not be available for a local pick-up, a statement must be prepared, "I, 'name', have received the item from iBuildMacs 'item description and invoice #' on 'date'" followed by the signature of the person who paid for the item. We also require a copy of the photo ID of the person who paid matching the name on the statement. This is solely for record purposes if the situation arises to prove the person who paid is the person who picked up.

If the person who paid is different from the person who is picking up, the document must also state, "I, 'name', authorize 'name' to pick up said items that were purchased from iBuildMacs.". A copy of the photo ID of the person picking up will also be required.

Shipping

We welcome local pick-ups. When you pick-up, we will have your Mac Pro connected to a display so you can view the specifications and briefly test it.

Mac Pros will be shipped in thick brown boxes 24x24x13 with foam specifically manufactured for the Mac Pro. The packaging system is molded for the Mac Pro, thus your Mac Pro will arrive at your front door safely.

Based on our experience, we have found that UPS has a higher percentage of damaged packages. We use FedEx since we have found them to be a bit more caring with packages.

Typical shipping duration via FedEx Ground within the US:

  • West Coast: 1-2 business days
  • Central States: 3-4 business days
  • East Coast: 4-5 business days

If you would like next-day or second-day air, please contact us for a quote.

Shipping to Canada (Tower / Cylinder):

  • FedEx Ground (4-5 business days): $150 / $100
  • FedEx Express (2-3 business days): $300 / $200

Shipping to all other countries (Tower / Cylinder):

  • FedEx Express Priority (2-3 business days): $400 / $250

Shipping Rates Table

Warranty

We offer a 60-day warranty from the day FedEx tracking information displays the item has been delivered. Our goal is to make support simple and quick to prevent hassle and minimize downtime. For example, if you have a faulty graphics card, we will ship you a replacement graphics card of the same model with installation instructions. This way, you will not have to deal with the hassle of shipping Mac Pro back and forth since graphics card replacement on the Mac Pro is user friendly. Plus, we will minimize your downtime.

Rest assured that each unit is thoroughly tested prior to shipment. From our past experience of selling thousands of Mac Pros, we have a 2% fault rate. This is typically a faulty memory module or graphics card. In this rare 2% occasion, we immediately send out replacement parts or do whatever necessary to resolve the issue. Even if your purchase is past the warranty period, we are here to help and find a solution to any problem that may arise.

Support

If you are have a problem with the Mac Pro after the 60-day warranty period, we offer phone and email support for the duration of you owning the system. We have a tremendous amount of experience, thus can easily diagnose issues - typically faster and easier than the Apple Genius Bar. If your Mac Pro is out of warranty, we will help figure out the problem, help you in locating the replacement component or offer the replacement component directly at cost, and even provide replacement instructions.

We acquire our Mac Pros from professional facilities and our components are primarily new. Furthermore, we test our Mac Pro's thoroughly prior to and after the customization. We are confident our Mac Pros will perform fine for years to come. We test the units for about 2 hours. In the rare case there is an issue, it will typically occur within the first day or two of starting to stress the unit. If the unit performs fine for the first few days, it will be fine for years to come. This is because if there is a faulty component installed, it will quickly become apparent. Otherwise, the Mac Pros are resilient systems and will run strong.

We stand by our product 100%. We sell only Apple Mac Pros, so it's what we deal with all day, every day. When it comes to expertise in the product, nobody else can compete.

Returns

We offer a 14-day return policy from the day FedEx tracking information displays the item has been delivered. For DOA (dead-on-arrival) units, please contact us to create a RMA (return merchandise authorization). For DOA returns, buyer will pay for return shipping, but the initial shipping cost (seller to buyer) will be refunded.

For all other returns, a 8% restocking fee will be applied. For these returns, buyer to pay round trip shipping costs.

Returns sent without prior notice and RMA will be refused.